For purposes of this Privacy Statement "LASOC" shall mean Legal Aid Society of Orange County, and refers to content on the three websites only: www.icanfreefile.org, www.icanefile.org., and www.yesicanefile.org.
This policy covers how LASOC treats personal information that LASOC collects and receives, including information related to your past use of LASOC products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available.
LASOC collects personal information when you use LASOC products or services, when you visit LASOC pages. When you use LASOC products or services we ask for information such as your name, email address, birth date, gender, zip code, occupation, industry, address, Social Security number, and information about your assets. Once you sign in to our services, you are not anonymous to us. LASOC collects information about your transactions with us including information about your use of services that we offer. LASOC automatically receives and records information on our server logs from your browser, including your IP address, and the page you request. LASOC uses information for the following general purposes: to customize the content you see, fulfill your requests for services, improve our services, contact you, conduct research, and provide anonymous reporting for internal and external clients. When you submit third party information within your tax return, we will collect that third party's name, social security number, birthdate and contact information, and other information required to process your tax return. This information will not be shared or used for any other purpose.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. We have physical, electronic, and procedural safeguards that comply with federal regulations to protect personal information about you.
The security of your personal information is important to us. When you enter sensitive information (such as credit card number and/or social security number, national ID, personal health information) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). To learn more about SSL, follow this link http://www.verisign.com/ssl/ssl-information-center/index.html. We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Specific things we do to protect your personally identifiable information:
We do not link the information we store in cookies/log files to any personally identifiable information you submit while on our site.
We do not link the information we store in cookies/log files to any personally identifiable information you submit while on our site. We do use website tracking for reporting of internal information and statistics for determining website activity. We collect the number of page loads, the number of unique visitors, the number or new and returning users, a URL referring link if available, visit length, and web browser and system statistical and configuration information. We use this to better plan service maintenance windows to minimize user disruption for scheduled maintenance, for capacity planning purposes, to ensure our website user interface is designed for the majority of users who view our site and they type of browsers viewing it and similar web technology tracking.
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, or amend it by making the change within I-CAN! by logging in with your username and password. If you wish to have your information deactivated, email our Customer Support at contact us by email, or contact us by postal mail at the contact information listed below. We will respond to your email request to deactivate within 5 business days via email or 30 days via postal mail. Prior to your return being accepted by the IRS and/or your state you may make changes to personally identifiable information by:
We comply with IRS policy for data retention. Please see our Data Policy for more details at Data Policy
We will communicate with you in response to your inquiries, to provide the services you request, and to manage your account. We will communicate with you by email or online chat, in accordance with your wishes.
We use a third party credit card/E-Check processing company to bill you for goods and services. These third parties are prohibited from using your personally identifiable information for promotional purposes.
We maintain physical, electronic and procedural safeguards that comply with applicable law and federal standards.
We will send you service-related announcements on rare occasions when it is necessary to do so. For instance, if you request support via email, we might send you an email. Generally, you may not opt-out of these communications, which are not promotional in nature. If you do not wish to receive them, you have the option to deactivate your account. You may opt-out of these communications. Please see "Choice and Opt-out."
We provide you the opportunity to 'opt-out' of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you request support through online chat, or via email. We will communicate with you by email or online chat, in accordance with your wishes. You will be notified when your personally identifiable information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party. If you do wish to have your personally identifiable information shared, to opt-out from receiving further communications from any third party that is not our agent or service provider. Please contact that marketing partner/affiliate directly.
If you have a privacy concern please contact us. Email is usually responded to within a couple of hours Monday through Friday 9 a.m. to 5 p.m. PST
You can also contact us my mail if you prefer.
Legal Aid Society of Orange County
Attn: I-CAN!® E-File Privacy
2101 N. Tustin Avenue
Santa Ana, CA 92705