Forms not printing?

To use I-CAN!™ E-File you need to have Adobe Reader installed on your computer. Adobe Reader is a free program and you can download it and install it in a few minutes.

Click here to download Adobe Reader.

How to get Help

We can provide software assistance for things like:
  • Questions about how to use I-CAN!™ E-File
  • Questions about your E-file status
  • Where to enter tax information
  • How to make changes on a rejected return.
We cannot help you with tax advice, if you have questions about your tax situation you can call the IRS toll free at 800 829-1040.

FAQ Help

Click here to see answers to frequently asked questions(FAQ). Many common questions are answered on our FAQ screen. You can also use Chat help or Email help for further assistance.

Chat Help

Chat help is no longer available for this filing season, please use email help. Chat begins January 20, 2009.

Email Help

If you tried clicking here or on the link above "Email Us" and it doesn't work on your computer, email us at:

chathelp@icanefile.org

When you send an email please give us detailed information to help us understand your question. Include your full name, the state you're filing in, the last 4 numbers of your social security number, and a detailed description of the question. To resolve your question, we may be required to access your personal information.

Email is usually responded to within a couple of hours Monday through Friday 9 a.m. to 5 p.m. PST

Telephone Help

Due to funding limitations, I-CAN!™ E-File cannot provide telephone help. Please check the FAQ screen for your question and then use Chat help or Email help if you still need assistance.