Frequently Asked Questions
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Why is I-CAN! E-File not available for me to file my 2012 tax return this tax season?How long will past tax filings through I-CAN! E-File be available and how can I access them?
Can I import data from my 2011 I-CAN! E-File return to my 2012 return with TaxACT?
Who do I contact if I have a question while completing my 2012 tax return on TaxACT?
Can I come to your office or a participating location to get assistance with my return?
When will I be able to begin filing my 2012 tax return?
Is TaxACT available in Spanish?
What is the cost for filing my return with TaxACT?
I received an email from Ican_No_Reply@IcanEfile.org, is it safe to open?
Why is I-CAN! E-File not available for me to file my 2012 tax return this tax season?
I-CAN! E-File was created and is run by Legal Aid Society of Orange County (LASOC). LASOC did not receive the funding necessary to be able to sustain and/or provide its I-CAN! E-File self-preparation tax module to taxpayers this tax season. In an effort to provide our loyal users with an alternative tax preparation resource, I-CAN! E-File has partnered with TaxACT to enable our users to prepare and e-file their 2012 Federal tax returns completely free. Click the link to take advantage of the free offer: www.taxact.com/icanefile Back to question listHow long will past tax filings through I-CAN! E-File be available and how can I access them?
At this time, 2008-2011 completed tax returns are available for you to access at http://icanefile.org/prior_0.asp?caller=0 . However, as I-CAN! proceeds with our TaxACT partnership, those copies will no longer be accessible through our software. We anticipate that transition happening by the end of February. While your prior year returns may not always be accessible through I-CAN!, the IRS also keeps copies on file for a period of time. The IRS can be contacted at 800-829-1040 should need further information, or you can visit your local IRS branch. Back to question listCan I import data from my 2011 I-CAN! E-File return to my 2012 return with TaxACT?
No account information or data has been transferred from our I-CAN! E-File service to TaxACT. Should you decide to take advantage of our TaxACT partnership for the 2012 tax season, please be sure to use the link provided at http://icanefile.org/. When you click our partnership link you will be transferred to our TaxACT page and will need to create a new account with a new username and password. Because TaxACT is not a part of our organization, but instead a partnership, we are unable to offer the ability for your personal data to carryover from your prior 2011 return to this current 2012 tax return. Back to question listWho do I contact if I have a question while completing my 2012 tax return on TaxACT?
If you have questions during the completion of your 2012 tax return using our new partnership with TaxACT, please contact TaxACT's support and service at http://www.taxact.com/tsupport/index.asp?sc=1209542050002. Back to question listCan I come to your office or a participating location to get assistance with my return?
TaxACT is an online self-preparation software module. They do not offer locations for help with your tax preparation. If you have questions during the completion of your 2012 tax return using our new partnership with TaxACT, please contact TaxACT's support and service at http://www.taxact.com/tsupport/index.asp?sc=1209542050002. As an alternative, you could contact Legal Aid Society of Orange County's legal help Hotline at 800-834-5001 to determine if you qualify for services from our tax department paralegals and attorneys. This is not a guarantee, but may be an option you would like to explore if you need more assistance in the tax preparation process. VITA (volunteer income tax assistance) is another option, if you qualify. More information about VITA can be found online and by contacting United Way Orange County at (888) 434-8248When will I be able to begin filing my 2012 tax return?
Following the January tax law changes made by Congress under the American Taxpayer Relief Act (ATRA), the IRS announced that it plans to open filing for 2012 tax returns and begin processing individual income tax returns on January 30. More information can be found on IRS.gov at: http://www.irs.gov/uac/Newsroom/IRS-Plans-Jan.-30-Tax-Season-Opening-For-1040-Filers.Is TaxACT available in Spanish?
TaxACT does not offer a Spanish version of their software. En este sitio: http://myfreetaxes.com/ puede poner su código postal y buscar ayuda gratis en Español en un centro cerca de su hogar.What is the cost for filing my return with TaxACT?
It is free to file your Federal return with TaxACT. The cost is $17.95 to file your State return whether you choose to print and mail or e-file your return.I received an email from Ican_No_Reply@IcanEfile.org, is it safe to open?
Ican_No_Reply@IcanEfile.org is the email address I-CAN! E-File uses to send out emails for informational purposes. If you received an email from Ican_No_Reply@IcanEfile.org in January 2013, that email was sent from our offices to notify past I-CAN! E-File users of our new partnership with TaxACT for the 2012 tax season. A copy of this email message can also be viewed on our homepage at http://icanefile.org.