Frequently Asked Questions

Click on the question in the list and the answer will be displayed.

Why is I-CAN! E-File not available for me to file my tax return this tax season?
How can I get a copy of my return that I e-filed through I-CAN! E-File?
Can I import data from my prior year I-CAN! E-File return to my tax return with TaxACT?
Who do I contact if I have a question while completing my tax return on TaxACT?
Can I come to your office or a participating location to get assistance with my return?
Is TaxACT available in Spanish? / ¿Es TaxACT disponible en Español?
What is the cost for filing my return with TaxACT?
I received an email from Ican_No_Reply@IcanEfile.org, is it safe to open?

 

Why is I-CAN! E-File not available for me to file my tax return this tax season?

I-CAN! E-File was created and is run by Legal Aid Society of Orange County (LASOC). LASOC did not receive the funding necessary to be able to sustain and/or provide its I-CAN! E-File self-preparation tax module to taxpayers beyond the 2011 tax season. In an effort to provide our loyal users with an alternative tax preparation resource, I-CAN! E-File has partnered with TaxACT to enable our users to prepare and e-file their 201 Federal tax returns completely free. Click the link to take advantage of the free offer: www.taxact.com

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How can I get a copy of my return that I e-filed through I-CAN! E-File?

Unfortunately, we did not receive the funding we needed to continue to offer I-CAN! E-File past the 2011 tax season. We have closed down the site. While your prior year returns are no longer accessible through I-CAN!, the IRS also keeps copies on file for a period of time. You can request a Tax Return Transcript by calling the IRS at 1-800-908-9946 or by using this online application: http://www.irs.gov/Individuals/Order-a-Transcript.

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Can I import data from my prior year I-CAN! E-File return to my tax return with TaxACT?

No account information or data has been transferred from our I-CAN! E-File service to TaxACT. Should you decide to take advantage of our TaxACT partnership for the 2014 tax season, please be sure to use this link www.taxact.com. When you click our partnership link you will be transferred to our TaxACT page and will need to create a new account with a new username and password. Because TaxACT is not a part of our organization, but instead a partnership, we are unable to offer the ability for your personal data to carryover from your prior return to this current tax return.

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Who do I contact if I have a question while completing my tax return on TaxACT?

If you have questions during the completion of your tax return using our new partnership with TaxACT, please contact TaxACT's support and service.

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Can I come to your office or a participating location to get assistance with my return?

TaxACT is an online self-preparation software module. They do not offer locations for help with your tax preparation. If you have questions during the completion of your tax return using our new partnership with TaxACT, please contact TaxACT's support and service. As an alternative, you could contact Legal Aid Society of Orange County's legal help Hotline at 800-834-5001 to determine if you qualify for services from our tax department paralegals and attorneys. This is not a guarantee, but may be an option you would like to explore if you need more assistance in the tax preparation process. VITA (volunteer income tax assistance) is another option, if you qualify. More information about VITA can be found online and by contacting United Way Orange County at (888) 434-8248.

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Is TaxACT available in Spanish? / ¿Es TaxACT disponible en Español?

TaxACT does not offer a Spanish version of their software. En este sitio: http://myfreetaxes.com/ puede poner su código postal y buscar ayuda gratis en Español en un centro cerca de su hogar.

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What is the cost for filing my return with TaxACT?

It is free to file your Federal return with TaxACT. The cost is $14.99 to file your State return whether you choose to print and mail or e-file your return.

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I received an email from Ican_No_Reply@IcanEfile.org, is it safe to open?

Ican_No_Reply@IcanEfile.org is the email address I-CAN! E-File uses to send out emails for informational purposes. If you received an email from Ican_No_Reply@IcanEfile.org in January 2013, that email was sent from our offices to notify past I-CAN! E-File users of our partnership with TaxACT. A copy of this email message can also be viewed on our homepage at http://www.icanefile.org.

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